I was asked yesterday has to what makes confidential informant (Human Source) training provided by HSM Training different from other providers. I wasn’t quite sure where to start. Then it dawned on me that it doesn’t actually start with us, it starts with the customer and what they need. And what they need is not always what they want.
After spending over AUD100 million on a Royal Commission and years of adverse publicity, the State of Victoria has new legislation for managing human sources.
It is certainly going to change how things are done.
Unfortunately, this is not the end of the matter which began with police using a defence lawyer as an informant to report on her clients.
Safe to say it went badly wrong.
If you want to read the whole sad story visit: https://www.rcmpi.vic.gov.au/
When it comes to managing human sources ( confidential informants, HUMINT ) many of the problems that arise occur because staff involved do not work to a structured system. Our Human Source Management training is based on 4 behavioural models which create a structured pathway to recruit and manage a human source in the most effective and productive way while ensuring adherence to legal and ethical principles.
The first of these models (© Buckley and Reid 2005) The Human Source Management Framework is explained below. This model is supplemented by Targeting, Recruiting and Handling models.
The Human Source Management Framework ©
Need - This is where the intelligence requirement against which the source will gather information is identified.
This need generates two responses:
Planned Approach – An operation is planned to recruit a source. This will lead to the Targeting Stage
Unplanned Opportunity – An opportunity arises for the handler to attempt to recruit someone who can satisfy the need. This leads directly to the Recruiting Stage where the handler can employ the generic social psychology.
Targeting – The targeting of particular potential prospects. This is carried out at two levels social psychological information and the intelligence case. This will allow the handler to develop ‘Targeted Psychology’ for the individual.
Recruiting – This is the recruitment stage where the handler interacts with the potential source with a view to getting the them to meet with the handler and become a source.
Handling – This stage takes the handler from the post recruitment meeting through the development process to the effective use of the source and ultimately to the termination of the source.
This simple model provides a structure that guides officers and can indicate what psychological techniques can be used to achieve the best results and when it is the best time to use them.
Details of the model and how to use it are contained in the publication The Human Source Management System ( see publications).
