John Buckley
Confidential Informant Training - From us, ...

I was asked yesterday has to what makes confidential informant (Human Source) training provided by HSM Training different from other providers. I wasn’t quite sure where to start. Then it dawned on me that it doesn’t actually start with us, it starts with the customer and what they need. And what they need is not always what they want.

motivation informants

Active listening for police - a skill for conflict avoidance.

A summary of the listening skills required by police officers when dealing with conflict. A brief article explaining the connection between listening skills and human motivation. This will be of interest to any one trying to understand some of the reasons for conflict with police officers.